How to Respond to Positive Reviews

CATEGORY: In The Know, Social Media | DATE: December 18, 2019

A good or bad reputation can mean the difference between a business thriving and expanding, or closing their doors for good. In the digital age, a business’s reputation is controlled by consumers using online review platforms like Yelp, Google and...

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How to Respond to Negative Reviews Online

CATEGORY: In The Know | DATE: August 19, 2019

Believe it or not, the same premise applies to negative review response as it does to positive reviews. How you respond to a negative review impacts not only the reviewer, but all the sets of eyes that come afterward. Seeing...

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